Bagotte provides a two months warranty, handling it in the easiest way.

1.2 Bagotte does not support unreasonable refunds and returns. Including all personal reasons.

1.3 If the user finds that the goods are damaged during transportation or disassembles, or any production quality problems when receiving the goods, they need to notify us within 3 days of receiving the goods, and notify us with details by our email shop@bagotte.com

In this case, you should attach your order number, product information, problems, contact information, etc., and wewill process the order refund within 2 working days after receiving the information. After receiving the goods, if it is determined that the transportation problem is not artificial, the goods will be refunded or exchanged within 3 working days after the inspection is completed.

1.4 The address and contact information of the refunded goods will be notified to you after we get in touch with you and submit the application after approval.

1.5 If the result of the inspection is determined to be a non-human cause, but a product quality problem, Bagotte will bear the freight

2 Warranty Claims for Quality-Related Issues

2.1 Bagotte provides a straightforward warranty that is processed in the most hassle-free way possible

2.2 For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise, a new item will be sent you.

2.3 In the case of quality problems occurring within 1 months of receiving the goods, Bagotte will replace them unconditionally or refund the full amount.

3 Process

3.1  The buyer must provide sufficient proof of purchase.

3.2 Bagotte must document what happens when buyers troubleshoot the product.

3.3 The defective item’s serial number and/or visible proof depicting the defect are required.

3.4 It may be necessary to return the item for quality inspection.

4 Valid proof of purchase

4.1  The purchase order number.  

4.2 Sales invoice or PayPal order number

4.3 The sales receipt or order information with date, product description, price, total mount and valid seller's sign.

5 Shipping costs must be covered by the buyer in the following situations

5.1  Returning products for any reason other than a proven defect

5.2 Warranty claims on items taken outside the original country of purchase

5.3 Buyer’s accidental returns

5.4 Returning personal items

5.5 Returning goods claimed to have defects, but Bagotte quality control founds that they are working in normal conditions.

5.6 Returning defective items in international shipping

5.7 Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

6 Not Covered Under Warranty

6.1  Products without sufficient proof of purchase

6.2 Lost or stolen products

6.3 Items that have expired their warranty period

6.4 Non-quality-related issues (after 30 days of purchase)

6.5 Free products

6.6 Repairs through 3rd parties

6.7 Damage from outside sources

6.8 Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly) 

7 Bagotte is not liable for

7.1  Loss of data incurred from the use of Bagotte products

7.2 Returning personal items sent to Bagotte